When can I buy my train ticket?
You have the chance to buy your ticket up to 45/60 days before departure. Of course you may send as an enquiry for a train ticket more than 45/60 days before departure.
How to use electronic tickets?
The electronic ticket is a note to confirm that a seat in your name has been booked. Usually it is necessary to exchange the electronic ticket at the train station for a boarding pass. Concerning the exchange you need to show your original ID or Passport.
How can I cancel my train ticket?
If you need to cancel your ticket by any reason, feel free to contact us. The cancellation fee will be 20 USD of the total ticket price if you send us the cancellation at least three days before departure.
Cancellation policy is different for international paper tickets for Trans-Siberian, Trans-Mongolian and Trans-Manchurian trains. Information is provided upon booking.
Tickets with departure from Mongolia and China are not refundable in case of cancellation, date of departure can not be changed, tickets can not be reissued if passengers provide wrong personal information upon booking (e.g. name, birth date, passport number, etc.)
How can I change my train ticket?If you need to change your ticket by any reason, feel free to contact us. You can only change your train ticket up to three days before departure (Only if there are still tickets for the preferred train). The extra price for each seat will be 20 USD.